FAQ
Why is my device showing as unavailable?
The app monitors the connection to your stair device and marks it as unavailable in Homey when a problem is detected. The message shown indicates the cause:
"Stair is offline"
The stair hardware has lost its connection to the Upstairs cloud. This typically happens after a power outage or network disruption at the stair's location. The device will automatically become available again once the stair reconnects.
"Lost connection to Upstairs API"
Homey cannot reach the Upstairs API. This is usually a temporary network issue. The device will automatically become available again once connectivity is restored.
"Login to Upstairs failed"
Homey could not authenticate with the Upstairs API. This happens when your Upstairs account password has changed, or the stored credentials have become invalid. To resolve this, use the Repair option on the device to sign in again. See Change Password for step-by-step instructions.
"Stair no longer exists in Upstairs"
The stair associated with this device no longer exists in the Upstairs account it was paired with. This can happen if the stair was removed from the Upstairs account.
To resolve this, remove the device in Homey and add it again.
Removing and re-adding a device in Homey creates a new device. Any existing flows that reference the old device will stop working and need to be updated manually to point to the new device.